Items purchased from Computer Exchange and returned within 14 days from the date of purchase with the original receipt or invoice are eligible for refund or exchange. No refunds or exchanges are allowed after 14 days from the date of purchase. An open box fee equal to 15% of the purchase price will be charged on any item, unless the item is defective and exchanged for the exact same item. Computer Exchange will not accept the return or exchange of any item if there is physical damage to the item. Warranty does not cover acts of God, infestations, or operating environment issues.